Choosing to protect your instrument with a LI-COR Extended Warranty or Support Contact can save you money and time. Without coverage, if your instrument requires service, you may be charged separately for parts, labor, and travel.1
LI-COR is the sole manufacturer and service provider for Odyssey® Imagers and Pearl® Imagers. Choose the level of support that best fits the needs of your lab.
Draw on decades worth of scientific experience and expertise from our technical support team.
Access to live, web-based, application-specific training sessions for Image Studio™ Software and Empiria Studio® Software3.
Parts specifically designed and engineered to work with your instrument.
Feel secure knowing that charges for technician labor and travel are covered.
A 10% discount on most reagents and accessories purchased directly from LI-COR. Ask your representative for details, as some exclusions may apply.
Developed using best practices to guide your analysis of Western blots to reliable results. Images must be acquired on an Odyssey® Imager. Premium coverage includes one license per year.
Annual on-site preventive maintenance check.
Get a quote: coverage@licor.com
FAX a purchase order to: +49 (0) 6172 17 17 799
Please have your instrument serial number available when you inquire.
Your instrument must meet certain specifications to be eligible for this coverage. Not all systems will meet eligibility requirements.
Repair services at the LI‑COR facilities in Bad Homburg are provided for selected instruments (including Odyssey® Imagers, and the Pearl® Trilogy Small Animal Imaging System) and are a cost effective option for repair, maintenance, calibration, and upgrades. Contact your local LI‑COR representative for more details.
Remote support is available, but may be restricted to updates or evaluation of minor on-site problems. Contact your local LI‑COR representative for more details.
A Decontamination Certificate (in German or in English) is required for all instruments returned to LI‑COR GmbH.
All support agreements are valid for 12 months and ensure that you have complete coverage for your instrument, including the services described in the “Support Agreement Terms & Conditions” document.
One Preventive Maintenance Agreement is included in all support agreements for proteomics instruments (except the C-DiGit® Blot Scanner Extended Warranty).
To order any of the support agreements, preventive maintenance, or service contracts, please contact your local LI‑COR representative.
Important note: The costs for parts are not covered and will be charged as required. Where applicable, additional travel costs may be due.
Important note: Extended warranties must be purchased at the time that the imager is purchased.
Instrument downtime causes additional cost, especially during high workloads. Reduce downtime due to equipment failure with preventative maintenance. Preventive maintenance reduces the risk that an important instrument is offline when needed.
GLP requires that instruments in a lab subject to regulatory system checks have a documented preventive maintenance program. Overlooked preventive maintenance can be easily found in an audit.
GLP requires that laboratory instruments operate within manufacturer’s specifications. Instrument performance might decline over time as parts and components age. LI‑COR’s Verify Normal Operation Tests and PM-Reports are designed to ensure the instruments are working within manufacturer’s specifications.
Instruments subject to inconsistent or no maintenance might have a shorter lifetime. Regular preventive maintenance reduces the likelihood of costly emergency repairs.
Preventive Maintenance is also predictive maintenance. Our experienced Service Engineers and Sales and Support Scientists can anticipate upcoming problems and provide advice for taking corrective action and help to avoid instrument failures.
Please contact your local LI‑COR Biosciences representative to order Support Agreements or Preventive Maintenance contracts.
All Support Agreements feature a preventive maintenance check as detailed below:
