Troubleshooting

Troubleshooting issues with LI-COR Cloud™ to solve problems related to the devices and groups online. This information is related to LI-COR Cloud™. You may also need to troubleshoot the IoE Module or sensors that are connected to the IoE Module.

IoE Module not visible on LI-COR Cloud™

If an IoE Module is not visible on LI-COR Cloud™, investigate issues with the module configuration or permissions.

  • Is the IoE Module powered on?

  • Be sure the module is powered on and has established the cellular connection.

  • Adequate cellular signal strength?

  • Be sure there is a strong cellular signal. If you are near the IoE Module, check the signal status on the IoE module. From the home screen, press right () and down () to view the status. You should see signal strength and the name of the cellular provider. Expect a signal strength between -50 dBm (strong signal) and -120 dBm (weak signal). Press Select to send a test data message to LI-COR Cloud™. If you see any message besides PASS, or if the signal strength is outside the expected range, contact LI-COR.
    Modem status information presents information and test options.

  • Is the IoE Module registered with LI-COR Cloud™?

  • Be sure to complete the steps in Adding the IoE-Enabled node to LI-COR Cloud™. If you've completed these steps and still cannot view the module, contact LI-COR.

  • Do you have permission to view the IoE Module on LI-COR Cloud™?

  • If you are attempting to access an IoE Module, be sure you are either the Administrator or a Member of the Group that includes the IoE Module. This is accomplished by Sharing a node (see Joining a group and Managing groups). If you want to join a group, contact the group administrator and ask them to extend an invitation.

Sensor is not visible or has an issue on LI-COR Cloud™

If the IoE Module is visible on LI-COR Cloud™ but a sensor on that module is not visible, investigate the IoE Module configuration.

  • Sensor not added to the IoE Module?

  • Each sensor on an IoE Module must be added manually using the SDI-12 setup assistant on the IoE Module.

  • Sensor error or issue?

  • For sensors with error reporting, any issues should be indicated by the Diagnostic Status. If the LI-710 indicates a status issue, you can decode it and determine the appropriate response.