Return the instrument in any condition with a legible serial number on the label, and we will repair or replace it.
Make continuous measurements with a loaner instrument we ship to you.*
Get your repairs made quickly when we move your service request to the top of the list.
We pay for prioritized shipping from LI-COR to you to get the instrument back in your hands quickly.
Add a service agreement now, and you will not have to find funding to cover accidents later.
Includes recommended recalibrations and all manufacturing defects.
| Service Agreements | Maintenance Plan | |||||
|---|---|---|---|---|---|---|
| Benefits | 3-year plan | 5-year plan | 2-year plan | 4-year plan | ||
| Free replacement for extensive damage | ✓ | ✓ | ✓ | ✓ | ||
| Water damage coverage | ✓ | ✓ | ✓ | ✓ | ||
| Impact damage coverage | ✓ | ✓ | ✓ | ✓ | ||
| Voltage damage coverage | ✓ | ✓ | ✓ | ✓ | ||
| Defective parts coverage | ✓ | ✓ | ✓ | ✓ | ||
| Free loaner instrument | — | ✓ | — | ✓ | ||
| Priority service | ✓ | ✓ | ✓ | ✓ | ||
| Free shipping from LI-COR to customer | ✓ | ✓ | ✓ | ✓ | ||
| Free calibrations | 1 | 2 | 1 | 2 | ||
| Free cavity replacements for trace gas analyzers | 1 | 2 | 1 | 2 | ||
All new purchases include a warranty that covers manufacturing defects. Warranties can be extended with a service agreement. Service agreements are available with new purchases, and maintenance plans, factory service, and factory recalibrations are available for purchase at any time.
To request factory or recalibration for an instrument:
Factory service recalibrationService will be performed at our US office in Lincoln, NE USA, European office (LI-COR GmbH), or by your local distributor.
Mackenzie WoodwardSales Support Specialist, ENV
mackenzie.woodward@licor.com402-467-0964